EASY RETURNS
Shop with Peace-Of-Mind
At Scuba.com, we are proud to offer the most flexible return policy in the industry: a 60/120-day Satisfaction Guarantee on all of our merchandise.
You have 60 days to return the merchandise for full refund and another 60 days (120 days total) to return for store credit.
Return Policy
Return & Exchanges: You have 60 days from the date of invoice to return merchandise for full refund, then another 60 days (120 days in total) to return for exchange or store credit as long as you haven’t used it. Original shipping charges are not refunded. See full Terms & Conditions.
Defective & Incorrect: If a product is received defective or incorrect, please submit an online return request or contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
Pressure-Free Fit Guarantee: Doesn’t fit? We’ll arrange return of your item and bring you another size - without additional shipping costs. Our Pressure Free Fit (PFF) Guarantee makes shopping for Suits, BCDs, Fins or any product with sizing simply easy. See PFF Terms & Conditions.
Return Item As Used: Did you already use the product but still want to return it? We allow many qualifying items to be returned even if used, up to 120 days of date of invoice for full credit. Refund is issued in form of store credit only. Items must be in as-new-condition and returned with all parts.
How to return an item as used?
- Start a regular return in your orders page.
- On eligible items select "Return as Used" from return options dropdown.
- Upload pictures of item (up to 3 images).
- Provide a detailed description of the condition of the product.
- Items must be in as-new-condition to qualify for return
Items that qualify for “Returned as Used”
- Buoyancy Compensators
- Regulators
- Octopuses
- Computers
- Gauges
- Masks
- Fins
- Snorkels
- Lights
- Knives
- Reels
How to Return
Registered Users:Simply go to your orders page and start a self-return process.
Non Registered Users:Create an account (use the same email associated with the order). Then simply go to your orders page and start a self-return process.
For a manual return, fill out our RM Form and enclose it with your package and return to:
Scuba TN Warehouse
4310 Distribution Dr,
Chattanooga, TN 37416
TERMS & CONDITIONS
You’ll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CD’s, and DVD’s cannot be opened (due to copyright laws). We will pay the replacement-shipping fee (only in the Contiguous 48 United States). No Restocking Fee will apply to any return, meeting the requirements. Our Return Policy is not applicable for commercial and bulk orders.