SwiMP3 Troubleshooting & Frequently Asked Questions

 

Q. What is the SwiMP3?

A. The SwiMP3 is a fully waterproof MP3 player that offers an incredible underwater audio experience.

Q. How does the SwiMP3

A. Standard players rely on the transmission of sound through the air or water causing the swimmer to perceive only muffled noise. The SwiMP3 uses bone conduction - the direct transfer of sound vibrations from the cheek bone to the inner ear - to provide the swimmer with exceptional sound clarity.

Q. What features come with the SwiMP3?

A. The SwiMP3 v2 provides a 256 MB capacity, which can play MP3 or WMA files. The unit includes the ability to pause and play songs in random order. Additional controls include volume control, song next/previous and reset.

 

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Q. Which file types does the SwiMP3 play?

A. The SwiMP3 will only play MP3 and WMA format songs. If you have AAC files they can be converted using iTunes.

Q. What is the maximum depth the SwiMP3 player can reach?

A. Although the SwiMP3 player will be waterproof beyond 10 feet, this is the point at which the water pressure prevents the speakers from vibrating enough to transmit sound.

Q. What type of batteries does the SwiMP3 utilize?

A. The SwiMP3 comes with a built-in lithium ion polymer rechargeable battery that lasts approximately 8 hours. It is recommended to charge the unit three hours before initial use and for additional recharges. This battery cannot be replaced.

 

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Q. Is there a higher capacity SwiMP3 or can the SwiMP3 be expanded?

A. The only current model available, SwiMP3 v.2 holds 256 MB of file storage. The SwiMP3 can not be expanded due to its need to be sealed watertight.

Q. Can I use my own headphones with the SwiMP3?

A. The SwiMP3 does not have a headphone jack due to the transfer mechanism in which sound is transmitted. With standard earphones, the high fidelity sound that bone conduction technology provides would not be available.

Q. What is the warranty of the SwiMP3?

A. The SwiMP3 has a 90-day warranty.

 

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Q. My Computer won't recognize my SwiMP3 player when I plug it in?

A. Press the reset button on the SwiMP3 player while the unit is plugged in. The reset button is the button with the small dot in the middle, right under the power button.

Q. Nothing happens when I press the ON/OFF button on my SwiMP3?

A. Press the reset button then try turning the unit on. If this doesn't work charge your SwiMP3. If this still does not offer a solution, try holding the ON/OFF for a second or two longer in order for the unit to register.

Q. The small LED light at the base of the unit turns on when I press the ON/OFF button, but turns off when I release it?

A. This may be happening because the SwiMP3 can not read the files on your player. Make sure you don't have folders on your SwiMP3 and confirm that the files loaded onto the SwiMP3 are indeed MP3 or WMA files.

 

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Q. When I turn on my SwiMP3 the light at the base of the unit blinks and no songs play?

A. This can mean one of two things:

Q. I need to format my SwiMP3 player but it won't turn on so that I may do so?

A. Connect your SwiMP3 player to your computer. Once it is recognized by your computer open up the "My Computer" window, right click on your SwiMP3 which should be listed as "Removable Disk". When the menu appears as a result of your right click, choose "Format". The format window will appear. Make sure you that the file system is "FAT" not "FAT32". Once you have selected the right file system, click the "Start" button to begin the format. A window will appear to confirm that formatting will delete all files from your SwiMP3 player. Click "OK" and the format will begin. Once the format is complete you can load songs back to your SwiMP3 player.

Q. While the SwiMP3 is playing the light at the base of the unit blinks. What does this mean?

A. The flashing light during playback is an indication that your battery life is low and the unit will need to be recharged soon.

 

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Q. After a long workout the volume of my SwiMP3 begins to decrease?

A. A decrease of volume during playback is an indication that your battery life is low and the unit will need to be recharged soon.

Q. How do I pause song playback?

A. To pause the SwiMP3 player, press the ON/OFF button quickly.

Q. How do I resume playback after I have paused the SwiMP3?

A. To resume playback simply press the ON/OFF button again quickly.

 

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Q. When I try to turn the volume up or down the SwiMP3 changes the song?

A. To change the volume level you must hold the NEXT/VOL+ or the PREV/VOL- until desired volume is reached.

Q. How can I charge my SwiMP3 player without a computer?

A. To charge your SwiMP3 player you will have a buy an adapter. A wall outlet adapter can be purchased from our online store.

Q. Will the SwiMP3 work with all versions of MAC OSX?

A. The SwiMP3 will work with both versions 9 and 10 of the MAC OS. The SwiMP3 has recently been updated to be compatible with MAC OSX 10.3 (Panther Edition) and MAC OS 10.4 (Tiger Edition).

 

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Q. I like to wear a mask style goggle, are there any that fit the SwiMP3?

A. The new SwiMP3v2 should fit on just about any goggle, so you can easily and quickly attached and detach the SwiMP3v2 from your mask.

Q. The cap that covers the USB port on my SwiMP3 came off during my swim, will this damage my player?

A. No, the SwiMP3's USB port is completely waterproof, the cap is there to keep the USB port generally dry so you wont have to dry it by hand before connecting it to your computer.

 

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