In order to protect you from credit card fraud or identity theft, all orders will be verified before shipping.  All orders may require a 24-48 hour period of time for normal verification purposes.  If we can't verify the correct information, there will be a considerable delay in the processing of your order.  We will notify you by phone or email if that should be the case.

 

All orders placed with a credit card, must submit the billing address of the credit card (where you receive your monthly credit card statements).

 

If the billing address is a P.O. Box we will require shipping to your residence or business address and that address must be listed with directory assistance. 

 

If you need to ship to an alternative address, the shipping address must be listed with a yellow pages directory assistance, such as www.superpages.com.

In order to protect our customers from credit card fraud or identity theft, all orders will be verified before shipping.  Since we will not ship without this verification, please avoid delays in the processing of your order by submitting complete information. 

 

All International orders must ship their orders to the billing address of the credit card (the address to which your monthly credit card statement is sent). 

 

You'll need to send a copy of both the front and back of the credit card being used, plus a copy of the most recent statement of your account.  Please Fax those documents to 212 691-7286,  or email to custserv@leisurepro.com.

 

International orders do not apply APO/AFO military addresses, Puerto Rico, all other US territories, or Canada.

 

We think you'll agree that Leisure Pro has the best return policy in the industry. 

• You have 60 days from the date of invoice to return the merchandise for full refund on your credit card.
• Then, we give another 60 days (120 days from the date of invoice) to return for store credit.

Inspect the equipment when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge, for items which we offer free shipping the original shipping savings associated with the returned item(s) will be deducted), as long as you haven't used it. We won't even ask why you've changed your mind. 

You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards.
Books, CD’s, DVD’s and Video Tapes may not be returned (due to copyright laws). Sorry.

Simply download a Return Merchandise Authorization form, and phone our customer service department at 800-637-6880.  Ask for an RMA number, fill out the form, package the items securely and include the RMA form along with a copy of the original invoice, and send it prepaid and insured to:

Lorder Processing
7 Slater Dr.
Elizabeth, NJ 07206

In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee (only US & Canada). No Restocking Fee will apply to any return meeting the requirements.  

No packages will be accepted without an R.M.A. number on the outside of the box.

Merchandise returned without authorization or in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions.

 

Sales Tax:
We collect state sales tax when shipping to the state of New York.

 

International Tax:
All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Leisure Pro is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.

 

We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.

 

We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.

Leisure Pro buyers find the best products at the lowest possible prices wherever they are. Since (sometimes) that means that we do not buy it directly from the manufacturer, nor are we authorized by them to sell their products, so we are not bound by the official/unofficial manufacturer's suggested retail prices, and we can pass on the tremendous savings to you. In some instances the product will come without an English language manual or manufacturer's warrantee cards valid in the United States. In those cases, we provide our own Leisure Pro Warranty, which offers equal or greater protection. 

On-Line:
You're going to like shopping with LeisurePro.com.  It's just like ordering from a catalog, only easier.  Ordering is as secure as it is easy.  Most people never need help, but if you do, step-by-step instructions are only a click away. 

 

Size Charts:
Here's an example of a Size Chart  Most BC's, Suits, Fins & Hoods have Size charts attached to the product pages.  Look for the link above the individual item's image or next to the size selection.  Please note that sizes will sometimes vary by manufacturer, and this information is only provided as a general guideline. 

 

When you place an on-line order you'll see a confirmation page with all of the details of your order, including your order number.  You'll want to print this page for your records.

 

By Mail:
Your convenience is important to us.  If you find our Order Form to be easy, please fill it out.  If you'd rather send a personal letter, we ask that you specify the number of each item you're purchasing, its item number, name, size, color.  Be sure to tell us your daytime phone number, too, in case we have any questions.

We'll gladly accept a credit card payment if you'll write the card number and its expiration date.  Of course you may pay by check, money order if that's your preference. 

Then, mail your order to Leisure Pro, 42 West 18th Street, New York, NY 10011.

 

By Phone:
This is the easiest way to order of all, because we can talk you through any steps that may be confusing.  We've found that you'll save a lot of time, though, if you'll fill out the Order Form. 

 

Our toll-free number is 1-888-805-3600.  Monday through Thursday someone will answer that phone between 9:00 a.m. and 8:00 p.m. EST. 
Friday we're available until 1:00 p.m.  Sunday we're here from 10:00 a.m. - 5:00 p.m.

 

By Fax:
Fill out the Order Form and fax it anytime day or night to (212) 691-7286.

 

By e-mail:
e-mail your order to info@leisurepro.com.

 

In Store:
during regular store hours you're always welcome at 42 West 18th Street, New York City, NY 10011.

We accept VISA, MasterCard, American Express and Discover. All orders placed via this website are secure. This means that your credit card number and all other sensitive information will be protected by encryption.

 

We also accept checks or money orders.  There will be a $25.00 service charge on returned checks.   Sorry, we cannot accept C.O.D. orders from first-time customers.

 

Overseas customers please note: The most convenient method of payment for foreign orders is by credit card, since the exchange rate is automatically calculated at the best available rate of exchange.

 

You can also wire electronically to our bank account (a $15 service charge will apply) Account name: Leisure pro, Bank name: Chase Manhattan bank, 55 Water St, New York, NY Account#: 003-066533 ABA#: 021000021 Swift code CHASUS33

As you know, Leisure Pro buyers travel the world to find the best products at the lowest prices possible, and then stock our huge warehouse.  That means you're going to see prices here at Leisure Pro that nobody else can match.

 

Sometimes even our buyers are surprised at just how popular some of the products they've found are with divers like you.  And we examine every item as it's packed to make sure you'll be delighted when you unpack it.  If we find a problem, we'll immediately pull the item.

 

So, as you can see, in very rare instances we will run out of stock, even while the item is marked "In Stock."  On those rare occasions, our Customer Service Department will contact you.  If you agree, we'll arrange for our suppliers to quickly re-supply us.  You'll see your items marked as back ordered (or BO) on your invoice.  We'll ship your items as soon as they arrive.  You'll never pay additional shipping on back ordered merchandise, and you may cancel at any time.  Simply call our Customer Service Department at  (212) 645-1234.

We buy in quantity, and that means two things to you.  We are able to offer our merchandise at substantial savings, and with the inventory in stock in our vast warehouse and mail order facilities, we can handle your entire commercial, corporate, government or educational order.

Our trained staff will courteously welcome your bids and, of course, your direct mail or phone inquiries.

 

Purchase Orders:
All recognized government agencies, schools, and universities may order through an open account, if accompanied by an original purchase order.

 

Bid Information:
We invite bids and price quotations for prompt and direct attention. Address inquiries to: ATT. Government Sales.

We've provided an easy way to check your orders and track shipments.  Please click on the "My Account" button on the top right-hand side. 

 

You may e-mail us at custserv@leisurepro.com for an update.  Help us, please, to get right back to you by including the order number, the name and address we shipped your order to, and the date you ordered.

 

And, of course, we're always glad to take your calls between 9:30 am and 4:30 pm Eastern time, Monday through Thursday.  Please use at (212) 645-1234 to be quickly transferred to customer service. 

Questions?  Suggestions?  We'd love to hear from you. 
    
Phone 212-645-1234 Monday through Thursday between 9:30 AM and 4:30 PM Eastern time. 

You may send an e-mail to custserv@leisurepro.com.

 

Or, write to us at:
Leisure Pro Ltd. 42 West 18th Street New York, NY 10011

Is there a diver on your hard-to-buy-for gift list?  You give more flexibility and more choices with a Leisure Pro gift card. 

 

Place your order here, and we'll mail the card directly to the recipient, who may bring the card to our beautiful Manhattan Showroom, or shop online from anywhere in the world.

We package carefully so that your merchandise arrives ready to give you years of enjoyment.  For your own protection do not sign for merchandise until you've inspected for damage.

 

If you've found damage or if merchandise is missing, please keep the original shipping carton and contact your local United Parcel Service office for a Damage Inspection Report.  UPS will issue a Damage Call Tag.  Contact our Customer Service Department with the Damage Call Tag number and we'll arrange for reorder or credit.

 

Please don't return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit. 

If you have problems with any item, call or e-mail our Customer Service Department with your invoice number. 

We're available by phone from 9:30 am - 4:30 pm Eastern time Monday through Thursday, at: 212-645-1234. 

Our e-mail address is: custserv@leisurepro.com.

You may cancel your order before it's packed, for any reason and you will not be charged. Please call our Customer Service Department at: 212-645-1234 to make sure that you order has not been packed yet. Customer Service is available from 9:30 am - 4:30 pm Eastern time Monday - Thursday

 

If the merchandise has already been shipped you'll have to pay all of the shipping and handling charges.

 

Specially ordered merchandise is non-cancelable.

 

Come visit our showroom just off 5th Avenue in the heart of Manhattan. See our state-of-the-art equipment and dive gear, and meet the friendly divers who make up the great Leisure Pro sales team.

 

Leisure Pro Store, 42 West 18th Street 3rd Floor, New York City, NY 10011 See Map

 

By Public Transportation:
NJ Path Train to 14th St.-6th Ave.,  up 4 blocks to 18th St.
NY Subway Trains to 14th St.-6th Ave., up 4 blocks to 18th St.
Or Train to 18th St.-7th Ave., walk one block to 6th Ave.
For Manhattan Bus take M5, M6, M7 to 6th Ave. Cor. 18th St

 

 

Store Hours: Sun. 10:00 AM to 5:00 PM Mon. - Thurs. 9:00 AM to 7:00 PM Fri. 9:00 AM to 1:00 PM Eastern time. Saturday we are closed

Mail Order Hours: Sun. 10:00 AM to 5:00 PM Mon. - Thurs. 9:00 AM to 7:30 PM Fri. 9:00 AM to 1:00 PM Eastern time. Saturday we are closed

Customer Service Hours: Mon. - Thurs. 9:30 AM to 4:30 PM Eastern time. 800.637.6880 212.645.1234

 

 

By placing an order you're making an offer to purchase items from our catalog or web site.  If we accept your offer, it will be ruled by the laws of the State of New York, which will apply to this transaction as well as to any dispute that could arise.

 

Leisure Pro has no idea what you'll do with anything we sell and can't project the fitness or merchantability of any item. (That's legalese for "Don't do anything stupid with these things, cause we can't be responsible.  OK)?  We'll be responsible for the refund or replacement of any non-functioning gear, but what happens when you use it is on you.

 

If you don't agree to these terms, then don't open the package.  Send it back to us within five days by UPS Ground Service, and we'll give you a full refund of your purchase price, less shipping and handling.

 

Misprints:
Leisure Pro promises excellent service and highest quality at the lowest price.

 

We make every effort to provide you with an error-free catalog and website.  If there is an error, we are responsible for correcting the misprint or pricing to reflect the actual current status.  Pictures are provided for illustration purposes only, and may not be exact.  Illustrations are provided to display the products, and may include items not necessarily included in the purchase price.

 

Specifications may change without notice.  Items in this catalog and web site come from various sources around the world.  We're bound to fluctuating currency exchange rates which occasionally affect prices.  And some products are discontinued without our prior knowledge.  All items offered for sale are subject to availability.  If we find an item in your order has changed, we'll notify you immediately. 

All orders placed via this website are secure. This means that your credit card # and all other sensitive information will be protected by encryption. Nevertheless, you may still place orders the "old fashion" way if you like.

BY MAIL:  Please print the order form, or send a personal letter. Specify item number, name, size, color and quantity, and enclose check, money order or credit card number with the expiration date.  Please include a daytime phone number so we can reach you if there is a question. Send to our address at:
Leisure Pro
42 West 18th Street
New York, NY 10011.

BY PHONE:  Call TOLL-FREE 1-888-805-3600
ï Monday through Thursday between 9 A.M. and 8:00 P.M.
ï Friday until 1:00 P.M.;
ï Sunday 10:00 A.M. - 5:00 P.M.
To expedite your order, please fill out the order form before you call.

BY FAX:  Fax your order 24 hours a day to (212) 691-7286.

E-Mail:  info@leisurepro.com

Learn about our complete Shipping Policies including rates, terms of fulfillment, and order verification.